Customer Engagement Manager

London, England, United Kingdom · Customer Success · Customer Engagement Manager


iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've lent over £900 million to over 50,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

Now we're looking for a motivated and confident Customer Engagement manager who can help us to accelerate growth whilst offering an unrivalled customer experience.


Here at iwoca, we pride ourselves on providing unparalleled levels of customer service to make sure our customers have the best experience possible. For various reasons, some customers don’t progress to the final stage of their customer journey - taking a loan. Our Customer Engagement Managers are masters in both sales and customer service, aiming to convert each enquiry and re-engage each ‘lost’ customer that comes our way into a loyal customer. They are skilled in all stages of the customer journey, from first enquiry to repeat fundings.

The team contact and convert a wide variety of warm lead sets, ranging from existing clients who have previously taken funds from us, to referrals, new to iwoca, from our affiliate and social media partners.

As a Customer Engagement Manager, you’ll be joining a challenging and highly motivated team that endeavours to generate as much value as possible for the company through the effective management of these lead sets.

Your responsibilities will include, but are not limited to:

What we’re looking for:

Desired (but not essential):


In addition to a competitive salary, we also provide the following:

Posted 10th May 2019. Applications for this role will close on 10th June 2019

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