Credit Control Manager, German-Speaking (London based)

London, England, United Kingdom · Customer Success · CO expand job description ↓

Description

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.


We are seeking a German-speaking Credit Control Manager for team Germany. As a Credit Control Manager you will be part of a dynamic team that is situated within the German Operations team. Your typical responsibilities will be to negotiate solutions with our overdue customers (owners / directors of SMEs), liaise with our lawyers in more complex cases and work closely across multiple departments (i.e. Tech, Legal, Credit Risk Analysis etc.). In this role, you will take on responsibility early on, have strong impact on team DE performance and will find multiple growth opportunities.

In a typical day you will:

  • Handle your customer portfolio (team members get assigned a number of overdue businesses), outline iwoca’s position in negotiations and create solutions (i.e. arrive at a deal where possible)
  • Liaise with external stakeholders (i.e. insolvency administrations, business advisors, business lawyers etc.) in more complex cases
  • Collaborate with various teams to make informed decisions (i.e. with our Credit Analysis team when evaluating a submitted deal proposal)
  • Mentor an assigned junior (i.e. walk through complex cases with mentee)
  • Monitor deal offers and take the lead in closing them
  • Monitor financial transactions, book reconciliations etc.
  • Ensure you act in line with present regulations and legal obligations
  • Help us improve and challenge existing processes to make our team scalable

Requirements

We look for people that are smart, humble, motivated and who are obsessed with learning. In order to succeed in this role you will ideally have:

  • At least an undergraduate degree in business, economics, law or related fields
  • Intermediate-level experience in customer-facing roles (preferably customer success involving negotiation), law or related fields
  • A proactive mindset centred around ownership, motivation and growth
  • The tendency to stand up, challenge assumptions and be curious : your input is a key component to the role and we encourage you to bring ideas forward for discussion

Benefits

Joining our team means you get to work on cool and challenging projects, you’ll always have a say in the business and you’ll have the opportunity to make a difference to small business owners. We want to help all iwocans become top performers and we reward our team in lots of different ways.


What’s life like as an iwocan?


We all enjoy:

  • A lovely office in central London, right by Tottenham Court Road
  • Two company retreats a year (in places like the French Alps or Spanish seaside)
  • Pool, ping pong, foosball tables and tournaments and yoga
  • An ever-growing number of clubs including climbing, chess, football and boxing
  • Plenty of drinks and snacks in our office kitchen
  • A paid volunteering day each year, for you to support your chosen charity


Just for you:

  • Medical insurance from Vitality, including discounted gym membership
  • Stock options
  • Enhanced maternity and shared parental leave
  • A workplace nursery tax benefit scheme
  • 25 days holiday and an extra day off on your birthday
  • Extra leave if you want to travel or study
  • Flexible working
  • Cycle-to-work scheme


We’re obsessed with learning. We offer:

  • Tickets to tech conferences across Europe
  • Company-wide talks with internal and external speakers
  • A calendar of meetups we host at our office
  • Access to learning platforms like Treehouse if you want to learn to code.
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