German-speaking Account Manager (London-based)

London, England, United Kingdom · Customer Success

Description

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

Requirements

The role:

At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Managers work hard to understand our customers’ financial needs and determine how we can most effectively support them in achieving their business goals.Our Account Managers are passionate about building and nurturing successful long term relationships with our customers based on service and trust. We use relevant data to provide our customers with the best possible customer service and create a truly enjoyable customer experience.


Your mission will be to:

In addition, we are always looking to improve how we work. Part of your responsibilities will include driving change across the business through rethinking our processes and by giving and receiving structured feedback to ensure we always provide customers with the best possible experience across all aspects of iwoca.


We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

Benefits

What’s life like as an iwocan?

We all enjoy:

Just for you:

And to make sure we all keep learning, we offer:

Apply for this job