Junior Broker Account Manager

London, England, United Kingdom · Customer Success · OB - Broker Channel

Description

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

We work with a host of commercial finance brokers across the UK to offer finance to their clients, and this channel generates a substantial proportion of iwoca’s total revenues.

As an Account Manager for our Broker Channel you’ll be the first port of call for our brokers and will give them exceptional customer service in managing loan applications for their clients. You will also provide our brokers with an in-depth understanding of iwoca’s product benefits, customer eligibility and use cases.

In addition to building relationships with our brokers, you will also work closely with internal teams to manage loan applications through to completion. The key success factors will be the quality of relationships you build, your speed of service, and overall broker satisfaction. You will also have the opportunity to help shape and develop the future of this valuable channel.

Requirements

Your mission will be to:

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

Benefits

What’s life like as an iwocan?

We all enjoy:

Just for you:

And to make sure we all keep learning, we offer:

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