Customer Journey Executive - German Speaking (Frankfurt-based)

Frankfurt, Hesse, Germany · Customer Success · DE OB FT

Description

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've lent over £900 million to over 50,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

Requirements

The Client Onboarding Team is responsible for managing and developing the early stage of the client relationship, ensuring clients are informed about our product and its advantages and benefits.

This is a fantastic opportunity to get to know iwoca from the inside and gain valuable experience for future roles in the company.

As part of our German customer service team, you will be our first point of contact for our German clients. You will be responsible for collecting business documents submitted by our clients and you will get the chance to develop a deep understanding of the SME customer base. As you will be working closely with customers, you will need to be a successful communicator and passionate about providing the best service possible.

A typical day for you will include:

We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

Benefits

In addition to a competitive salary, we also provide the following:

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