Team Captain: German-speaking Account Manager - Frankfurt Office

Frankfurt, Hesse, Germany · Customer Success · DE

Description

Join one of Europe’s leading Fintech startups.

iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.

Since 2012, we've lent over £800 million to over 30,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.

However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.

Requirements

At iwoca, we really love our customers, we want them to have the best possible experience. We understand that financial matters can be confusing and frustrating for small businesses, so our Account Manager Team works hard to understand our customers’ financial needs and to determine how we can most effectively support them in achieving their business goals.

The team is passionate about building and nurturing successful long term relationships with our customers based on service, trust and data analysis.

We are looking for an experienced and high-performing customer success / sales professional who is ready for the next step in their career to lead, develop and grow our highly motivated team of six. To us, this means leading by example and coaching effectively.

As Team Captain of the iwoca Germany Account Management team, you are responsible for:

  1. Leading and developing the iwoca Account Management team to ensure that iwoca meets its ambitious targets while providing your team growth and development opportunities.
  2. Regularly reviewing and refining our customer pitches, as well as our contact strategy. You will combine analytical skills and business development experience to help us constantly evolve our customer contact strategy.
  3. Overall team development: hiring and developing your team.. Continuously looking to improve hustle, conversion, call quality, consistency and objection handling..
  4. Striving for operational and efficiency gains without comprising effective customer service. You will play an integral part in future-proofing the team by implementing the right scalable processes & solutions.
  5. Nurturing your own portfolio of iwoca customers to build long-term customer retention and lead by example.
  6. Working closely with other iwoca teams, as well as the COO and the Country Manager to proactively plan your team’s resource needs and output forecasts, as well as to ensure we are always raising the bar by adopting best practices and validating them in a data-driven manner.
We look for people that are smart, humble, motivated and who are always looking to improve. Ideally, you’ll have:

Benefits

Your role makes a huge difference to our team and the growth of our company. By stepping up in this role you can help write the next chapter in the history of iwoca. While doing so, you will outgrow your current comfort zone, growing as a professional, a leader and a person.

In addition to these intangible benefits we also offer a competitive salary and the following:

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